Terms and Conditions of Use

1. Acceptance of Terms 

By accessing or using the website, telehealth services, mobile applications, or patient portals of Advanced Psychiatric Solutions (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). Acceptance is indicated by actions such as creating an account, scheduling an appointment, or using the Services. If you do not agree to these Terms, you may not use the Services.

2. Use of Services

Advanced Psychiatric Solutions provides psychiatric care, including but not limited to consultations, therapy, and medication management, through licensed providers during authorized telehealth sessions. Our providers’ credentials and qualifications are listed at https://advancedpsych-solutions.com/, affirming their professional standards. These services are not a substitute for professional medical advice, diagnosis, or treatment outside of APS’s telehealth scope, such as non-psychiatric or in-person care. For such concerns, consult a qualified health provider.
The Services are not intended for emergency medical situations, including suicidal crises or acute mental health emergencies. In such cases, immediately contact 911, a local emergency room, or the National Suicide Prevention Lifeline at 988.
You agree to use the Services only in states where our providers are licensed, currently Arizona, Colorado, Georgia, Illinois, New Mexico, Ohio, Tennessee, and Texas, with additional states added as APS expands. Licensed states are updated at https://advancedpsych-solutions.com/.  Misuse, such as accessing Services from an unlicensed state, providing inaccurate health information, or intercepting/modifying communications or data in an unauthorized manner, may result in termination of access.
By using the Services, you consent to receiving telehealth care, acknowledging its benefits and risks, including potential privacy limitations compared to in-person care.  You are responsible for maintaining sufficient internet access and device functionality to use the Services, as required by our communication platforms.
APS is not liable for outcomes due to patient non-compliance with treatment plans, inaccurate information provided by you, or technical issues beyond our control, such as internet disruptions or failures of HIPAA-compliant third-party platforms (e.g., telehealth software, SMS delivery systems). Services provided under a medical lien agreement may involve delayed payment and attorney coordination, as outlined in Section 18.
Our licensed providers, including psychiatrists and other clinicians, deliver care in accordance with professional standards. By using the Services, you acknowledge that APS’s providers are qualified to provide the care offered within their licensed jurisdictions.APS ensures accessibility of the Services for patients with disabilities, in compliance with the Americans with Disabilities Act (ADA). If you require accommodations, contact us at (470) 945-3069.

3. Privacy Policy

Your use of the Services is governed by our Privacy Policy, available at https://advancedpsych-solutions.com/privacy-policy/ and through our patient portals. The Privacy Policy details our practices for collecting, using, and protecting your personal information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Please review it carefully.

4. Information We Collect

We may collect personal information, including:
(a) Contact information (name, phone number, email address);
(b) Demographic details (date of birth, address);
(c) Health-related information necessary for treatment;
(d) Insurance and billing information; and
(e) Automatically collected data (IP addresses, device information, session metadata) for website functionality and telehealth operations.
Health and billing information is required for treatment and payment, while other data may be optional.

5. How We Use Your Information

We use your information to:
(a) Provide, coordinate, and manage your healthcare services;
(b) Bill and collect payment for services;
(c) Conduct healthcare operations, such as quality improvement audits or service enhancements;
(d) Send appointment reminders and updates via SMS, email, or phone;
(e) Communicate about your treatment; and
(f) Share with attorneys or other parties as authorized by you for legal actions, such as medical liens.

6. Sharing of Information

Your information may be shared:
(a) With other healthcare providers involved in your care;
(b) With health plans or insurers for billing and payment;
(c) With attorneys or parties as authorized by you for legal actions, such as medical liens; and
(d) As required by law, including for public health activities, court orders, or mandatory reporting (e.g., abuse or neglect).
Advanced Psychiatric Solutions does not share SMS consent or personal information with third parties for marketing purposes.

7. Your Rights

You have the right to:
(a) Request a copy of your health records;
(b) Request corrections to your health information;
(c) Limit how we use or share certain information;
(d) Receive a copy of this Privacy Policy;
(e) Request an accounting of disclosures; and
(f) File a complaint with APS or the U.S. Department of Health and Human Services.
To exercise these rights, contact us at info@apsychsolutions.com or through our patient portal.

8. Your Choices

You may restrict communications or opt out of non-essential messages, such as promotional or informational updates, via SMS, email, or phone. Reply STOP to unsubscribe from SMS notifications, or contact us at info@apsychsolutions.com to manage other preferences. Essential messages, such as treatment or billing communications, may still be sent as required. SMS communications comply with applicable guidelines, including CTIA standards for consent and opt-out. For details, see our Privacy Policy.

9. Our Responsibilities

Advanced Psychiatric Solutions is required by law to maintain the privacy and security of your health information through strict administrative, technical, and physical safeguards. We use HIPAA-compliant Business Associates, such as document delivery and communication platforms, to process data securely. In the event of a data breach, we will notify affected individuals within 60 days, as required by HIPAA.

10. Changes to This Policy

We may update the Privacy Policy periodically. Changes will be posted at https://advancedpsych-solutions.com/privacy-policy/ and may be communicated via email or SMS, where feasible. Your continued use of the Services constitutes acceptance of the updated Policy.

11. Intellectual Property

All content on the Services, including text, graphics, logos, images, software, and patient portal interfaces, is the property of Advanced Psychiatric Solutions or its licensors and is protected by copyright and other intellectual property laws. You may not modify, copy, distribute, or create derivative works without our prior written permission.

12. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, regarding the operation of the website and telehealth platforms. However, clinical services are provided by licensed professionals in accordance with applicable standards of care.

13. Limitation of Liability

Advanced Psychiatric Solutions, its affiliates, and their officers, directors, employees, or agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
(a) Use or inability to use the Services, including technical failures;
(b) Website or telehealth platform content; or
(c) User conduct.

14. Indemnification

You agree to indemnify and hold harmless Advanced Psychiatric Solutions, its affiliates, and their officers, directors, employees, and agents from claims, damages, or costs arising from your intentional misuse of the Services or violation of these Terms, except where such claims result from APS’s negligence or misconduct.

15. Governing Law

These Terms shall be governed by the laws of the State of Georgia, without regard to conflicts of law principles. For telehealth services, applicable state laws where the Patient is located at the time of service may also apply, including but not limited to Arizona, Colorado, Georgia, Illinois, New Mexico, Ohio, Tennessee, Texas, and any additional states where APS operates.

16. Patient Location Acknowledgment:

By using APS’s telehealth services, you agree to be physically located in a state where our providers are licensed at the time of service, currently Arizona, Colorado, Georgia, Illinois, New Mexico, Ohio, Tennessee, or Texas. You must notify us immediately of any location change via info@apsychsolutions.com or our phone number (470) 945-3069 before or during treatment. Failure to comply may result in service interruption or termination to meet state licensing requirements.

17. Medical Liens

If you receive telehealth services under a medical lien agreement, you authorize APS to share health and billing information with your attorney or other parties involved in your legal action, as permitted by HIPAA and outlined in the lien agreement. Such sharing supports payment for services via settlement, judgment, or verdict proceeds.

The Services may involve electronic agreements, including these Terms or medical lien agreements. Electronic signatures shall have the same legal effect as original signatures, in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable states laws.

18. Changes to These Terms

We may update these Terms periodically. Changes will be posted at https://advancedpsych-solutions.com/terms-of-service/ and communicated via email, patient portal, or SMS where feasible. Your continued use of the Services constitutes acceptance of the updated Terms.

19. SMS Terms of Service

By opting into SMS communications, including but not limited to those through our website, patient portal, or telehealth services, you agree to receive SMS messages from Advanced Psychiatric Solutions. These messages may include appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies based on your treatment needs and interactions with APS. Message and data rates may apply, as determined by your mobile carrier.

To opt out of SMS messages at any time, reply STOP to any message. For assistance, reply HELP to any message or visit https://advancedpsych-solutions.com/. Our Privacy Policy, available at https://advancedpsych-solutions.com/privacy-policy/, governs the use and protection of your information, including SMS communications. These Terms of Service are available at https://advancedpsych-solutions.com/terms-of-service/.

SMS communications are delivered through HIPAA-compliant platforms and comply with applicable guidelines, including CTIA standards for consent and opt-out. Advanced Psychiatric Solutions does not share SMS consent or personal information with third parties for marketing purposes.

Contact Us

For questions about these Terms, contact us at:
Email: info@apsychsolutions.com

Tel: (470) 945-3069

Website: https://advancedpsych-solutions.com/.